Services
Health & Human Services: Eligibility and Service Integration (IES). Deloitte is how I got into the Targeted Individuals Program from my State of Illinois human Services job. They are contractors for the State of Illinois and the Military/Intelligence Agencies
Bringing innovation to service delivery
Deloitte’s Eligibility and Service Integration market offering specializes in helping agencies improve how they determine eligibility and deliver health and human services programs such as Medicaid/State Children’s Health Insurance Program (S-CHIP), Food Stamps (SNAP), Child Care, and Temporary Assistance to Needy Families (TANF). We combine our experience with demonstrated technical and business solutions to help Health and Human Services agencies achieve their integrated eligibility, case management, and service delivery objectives.
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Integrated eligibility services
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Integrated Services Delivery: The Promise and the Challenge
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Business Process Renewal and Roadmap Development
We can develop efficient business processes based on eligibility and self-service leading practices which drive value and productivity by re-engineering core processes and developing more efficient service delivery models.
Application Development and Maintenance
We provide business-focused software resources to develop, enhance and/or maintain applications to support your state’s HHS programs that include the capability to transfer public domain applications from other states.
Case Management and Model Office Assessments
We can help you identify process and technology improvements to local and central office operations to increase efficiency, reduce costs, and improve customer service.
Technology and Software Integration Services
We can assist you in integrating business applications, including customizable-off-the-shelf (COTS) packages, to facilitate data sharing and provide enhanced automation support to central and local office staffs.
Training and Change Management Services
We can help you identify, plan, and execute strategies for implementing business and technology changes in your organization that improve adoption, drive productivity, and reduce the risks of change.
Legacy System Modernization Services
We can develop roadmaps for incrementally renewing your legacy business systems, with a focus on re-leveraging existing information technology (IT) assets, but also adopting technology that improves productivity and reduces costs.
Integrated Eligibility Services
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Kenneth J Smith
Kenneth J Smith
Human Service Transformation Leader
kensmith@deloitte.com
+1 404 202 1026
Kenny is Deloitte Consulting LLP’s national leader and principal for the Integrated Eligibility practice. Kenny has nearly 20 years of experience in large-scale programmatic transformation implementin… More
Sundhar Sekhar
Sundhar Sekhar
Customer and Marketing Offering Portfolio Leader
ssekhar@deloitte.com
+1 717 651 6240
Sundhar, a principal with Deloitte Consulting LLP, leads Deloitte’s work in the areas of Customer Strategy and Applied Design, Digital Experience, Salesforce, Digital Transformation, and Human Service… More
Dr. Wade F. Horn, Ph.D.
Dr. Wade F. Horn, Ph.D.
Health and Human Services Marketplace Leader
whorn@deloitte.com
+1 571 882 5740
Wade is a director with Deloitte Consulting LLP’s Public Sector practice. In this role, he is responsible for leading the Health and Human Services (HHS) Marketplace and is a key adviser to HHS client… More
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